Published 2026
AI Automation
WhatsApp Chatbot
Complaint Management & Bill Payment
A WhatsApp-based automation tool enabling customers to report issues, pay bills, and track requests via a familiar interface. The bot reduced support tickets and improved customer satisfaction through 24/7 automated service.
01
The Challenge
Navigating the Challenge.
Problem Statement
- 01
High volume of manual support requests and complaints
- 02
Slow response times and delays in bill payments
- 03
Difficulty for customers in tracking their requests
- 04
Lack of automated 24/7 customer service
- 05
Inefficient manual complaint logging processes
Our Solution Strategy
We developed an AI-powered WhatsApp chatbot to automate customer support, billing, and request tracking.
Key Features:
• Automated Complaint Logging & Status Tracking
• Integrated Bill Payment & Digital Receipts
• 24/7 Automated Customer Support & FAQ Handling
• Real-Time Notifications & Alerts on WhatsApp
• Multi-Language Support for diverse customers
• Secure System Integration & Data Sync
02
The Impact
Project Outcomes.
- Significant reduction in manual support workload
- Faster bill payment and processing times
- Improved customer satisfaction through instant support
- Increased efficiency in complaint resolution
- Enhanced convenience for customers on a familiar platform
EXELON FUTUREEXELON FUTURE