IT AMC & Managed Support Services
One annual contract that looks after your computers, servers, network, CCTV, email and backups, with a helpdesk to call when something stops working. Exelon Circuits provides IT AMC and comprehensive technical support for offices, schools, clinics, and multi-location businesses.
What the AMC covers
Comprehensive technical solutions engineered for security, reliability and measurable business outcomes.
Desktops & laptops
Repairs, OS updates, performance tune-ups and new-user setup.
Servers & storage
Health monitoring, updates, disk checks and NAS management.
Network & Wi-Fi
Switch, router, firewall and access-point checks and fixes.
Email & Cloud Workspace
User setup, mailbox issues, licences and security settings for M365 and Google Workspace.
Backup & recovery
Scheduled backups with periodic restore tests, so backups actually work.
Antivirus & patching
Managed endpoint protection and monthly security updates.
Printers & peripherals
Printer, scanner and UPS troubleshooting.
CCTV health checks
Recording checks, hard-disk health and camera cleaning.
Who it's for
Comprehensive maintenance contracts for organisations without dedicated in-house IT departments:
Offices with 5–200 staff
Reliable computer upkeep, cloud email, and prompt workstation support
Schools and colleges
Computer lab maintenance, administrative networks, and exam terminal readiness
Clinics, labs and pharmacies
Protecting patient billing machines, diagnostic computers, and medical databases
Showrooms and retail chains
POS counters, barcode scanners, receipt printers, and store Wi-Fi
CA, legal and consulting firms
Data privacy, automated encrypted backups, and secure filing terminals
Factories and industrial units
Office PCs, warehouse dispatch terminals, and production tracking networks
How the AMC works
A disciplined, transparent delivery sequence ensuring predictable timelines and verified deliverables.
IT audit
We document every computer, server, printer, and network switch, auditing health and backups.
Initial fix-up
Critical operating system errors, missing antivirus, and failing drives are resolved.
Contract
Devices covered, response SLAs, preventive visit schedules, and pricing agreed in writing.
Preventive visits
Scheduled periodic checks to catch failing hardware and virus outbreaks before downtime occurs.
Support on demand
Fast remote assistance via phone/desktop sharing, with rapid on-site dispatch when hardware fails.
Periodic reporting
Regular reports summarizing tickets resolved, system health status, and hardware recommendations.
AMC service levels
Structured support tiers tailored to business size and operational criticality:
Remote Helpdesk
Dedicated phone and screen-sharing support during business hours
Preventative Maintenance
Scheduled on-site cleanings, OS patching, disk health diagnostics, and UPS tests
Backup Verification
Automated daily backups with quarterly test restores to guarantee recovery
Integrated CCTV Care
Surveillance hard drive audits and camera cleaning included under comprehensive plans
Proven Deployments & Results
Real client solutions engineered, tested, and running in production.
Visitor Management System
A digital check-in platform replacing manual paper logs with secure, contactless visitor registration and badge printing. It improved workplace security and provided real-time insights into visitor traffic.
Milagres
An integrated platform centralising attendance, grades, course scheduling, and role-based access for students, faculty, and administrators. Automated workflows reduced manual effort and improved communication across the institution.
What IT AMC & Support Costs
Annual Maintenance Contract pricing is calculated transparently per device:
Why Partner with Exelon Circuits?
Local presence, certified engineering personnel, and dedicated post-deployment support.
One single partner for computers, networks, firewalls, CCTV, and software, eliminating vendor runaround
Security included by default: managed antivirus, OS patch updates, and automated backups checked as standard
Local Surathkal engineering center enabling rapid on-site physical visits across Mangalore and Udupi
Written monthly reports so company leadership has clear visibility into resolved tickets and asset health
Proven track record keeping commercial, healthcare, and educational facilities running smoothly
Frequently Asked Questions
Clear answers regarding deployment timelines, technical scope, and ongoing support.
Stop chasing IT problems
Tell us how many computers and users you have. We'll send an AMC quote.
Related Technical Reading
Engineering deep-dives, regulatory updates, and technical best practices.
